New lead at 10:12 AM. You saw it at 6:45 PM.

The office work that waits until tonight

A website lead comes in while you're on a ladder, under a sink, or halfway through a move-out clean. You see it hours later and wonder if they're still looking.

A call goes to voicemail. You mean to call back after this job.

The quote you sent on Tuesday goes quiet. You mean to follow up.

A job went well. You mean to ask for a review, and asking feels awkward.

None of this is hard. It just shows up when your hands are full.

What we're building

This is our plan for the first version. It may change while we test it. Before you can buy, the sales page will show the final list, what each part needs, and how each part was tested.

1. New-lead alert with a reply draft. Each lead from your website form, contact email or Google Form goes into a Google Sheet and to your phone. AI writes a first reply draft. You read it, change it if you want, and approve it before it's sent.
2. Missed-call text-back. When you miss a call on your business line, the caller gets one short text in wording you approved once. If they reply, AI drafts the next message for your approval. Words like "leak," "no heat" or "talk to a person" stop the automation and alert you.
3. Quote follow-up. Mark the day you sent a quote. On day 2, day 5 and day 10, AI drafts a short follow-up for you to approve. It stops when the customer replies, accepts or opts out.
4. Review request. One request after a finished job and one reminder if there's no answer, in wording you approve once. Everyone gets the same request. There's no "happy customers only" filter and no discount for reviews, and the guide explains why.
5. "Is this thing on?" check. Make and Zapier already email you about errors ^[1]. This check tells you when nothing has come in for a stretch you choose, such as 3 days, which can mean a form or a connection stopped without an error.
6. Plain-English guide to US texting, email and review rules, with a source link and a check date on every page. General information, not legal advice.

How it's delivered: files to import for Make and n8n, screen-by-screen steps for Zapier, Google Sheets logs, and test checklists that use fictional leads.

Examples are written for cleaning and home repair businesses first. Examples for real estate agents and small landlords, and for salons and spas, are planned too.

Planned for later updates, no dates yet: more office tasks, such as appointment reminders and a weekly summary email to yourself.

Who sends what

There's no AI phone answering. Approvals happen in a confirm step, never in a one-click link inside an email, because some email security tools open links on their own.

What you'll need

Check this list before you join. These are separate from the kit.

• Gmail or Google Workspace, and Google Sheets.
• One automation tool: Make, Zapier or n8n. Each has its own plans and limits. The sales page will show a monthly cost table with links to each tool's pricing page.
• An AI provider account for the reply drafts. That provider bills you for usage.
• Telegram, Slack or email for alerts on your phone.
• For the missed-call text-back only: a business phone service that can tell an automation about missed calls (for example Quo or Twilio ^[2]), and US texting registration through that service. Twilio's docs say apps that text US numbers from a regular 10-digit number need A2P 10DLC registration ^[3]. The rules guide walks through it. General information, not legal advice.
• Time to follow screen-by-screen steps and send a few test leads yourself.

Where it stands

How we label testing. Every part will say how we tested it, using one of these labels:

• "Live-tested by us on" and the test date
• "Tested with sample data; live sending not tested"
• "Written steps; not yet tested end-to-end"

We won't put the kit on sale while any part carries the last label. Texting steps will likely carry the middle label, because we don't send live texts to US numbers from our office.

Who made this

Built by a small commercial leasing office in Busan, South Korea that runs this kind of alert every day.

Probably not a fit if

• You want AI to answer your phone, or to reply to customers without you.
• Your booking or field-service software already does these follow-ups. Use its built-in features first.
• You're an agency that wants to resell the kit to clients. The license will cover your own business.
• You handle patient health information, such as a medical or therapy practice.

Questions

Join the waitlist

We'll email you when the Plainwork Follow-Up Kit is ready. No payment now.